questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Products/Services Questions
3. Local Services Questions
4. Shipping Questions
5. Contact Questions
1. General Questions
What is your return policy?
At SFX Industrial, we are committed to the values of “High Quality, Excellent Service, Striving for Development” and a philosophy of “Quality Products, Competitive Prices, Considerate Service.” We want you to shop with confidence and offer a 30-day return guarantee on all orders.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have local services?
Yes, we have local services in the United States, Canada, Mexico, the United Kingdom, Germany, and across Europe. We also have demonstration points in these regions to showcase our products and assist with any inquiries.
2. Returns and Exchanges
Returns Policy
Returnable Products
- You may return or exchange products within 30 days of receipt, provided they meet the following criteria:
- Faulty products that are damaged, broken, or soiled upon arrival.
- Products received in the incorrect model.
- Unused products that do not meet your expectations within 30 days of receipt.
- We are unable to accept returns under the following conditions:
- Products outside of the 30-day return period.
- Products that have been damaged due to improper use or maintenance.
Important Notes:
- All returns must be authorized by our team via the Support Center.
- Refunds will only be processed after confirmation that the correct product has been returned in good condition.
- We are not responsible for any damage or loss that occurs during the return process. Please directly contact the logistics provider for any shipping-related issues.
Returns Process & Time-Frame
To ensure a smooth return process, please follow these steps:
- If your product is eligible for return (refer to the criteria above), submit a request to our support center at zane@sfxlaser.com. Include your Order Number, Product Name, and Reason for Return.
Our customer service team will respond within 24 hours and provide return instructions along with the return address.
Return the product as per our instructions and provide proof of return, such as the tracking number and a valid return receipt.
3. Payment Methods
At SFX Laser, we understand that convenience and security are essential when making purchases online, and therefore, we offer a range of trusted payment methods. Whether you prefer using credit cards, digital wallets, or other payment services, we’ve got you covered.
Accepted Payment Methods
Credit & Debit Cards We accept all major credit and debit cards, including but not limited to:
- Visa
- MasterCard
- American Express
- Discover
PayPal Enjoy the convenience and security of PayPal, one of the world’s most trusted digital payment platforms. With PayPal, you can pay quickly and securely without needing to enter your credit card details each time.
Bank Transfers For larger orders, we offer secure bank transfers. Please contact our sales department for more details and instructions on how to complete your payment.
1. Laser Cleaning Machines
What materials can your laser cleaning machines clean?
Our laser cleaning machines can effectively clean rust, oil, paint, and other contaminants from materials such as metals, wood, concrete, and plastics, offering a versatile solution for various industries.
How does the laser cleaning process work?
Laser cleaning utilizes high-energy laser pulses that are focused onto the surface of the material, causing contaminants to evaporate or be blown away without damaging the underlying surface.
Are there different models of laser cleaning machines for various cleaning needs?
Yes, we offer both continuous and pulsed models with a power range from 200W to 3000W to meet different surface cleaning requirements, from small-scale cleaning to heavy-duty industrial use.
Can I use the laser cleaning machine for delicate surfaces?
Yes, our laser cleaning machines are gentle enough to clean delicate surfaces like thin metals or painted surfaces without causing any damage, thanks to adjustable power and cleaning settings.
How to maintain the laser cleaning machine?
Our laser cleaning machines are designed for minimal maintenance. Regular cleaning of the lens and periodic system checks are recommended to keep the machine operating efficiently.
What is the warranty for your laser cleaning machines?
We offer a 2 year warranty for the laser source and 1 year warranty for the whole machine on all our laser cleaning machines, which covers manufacturing defects and ensures peace of mind with reliable service and support.
2. Laser Welding Machines
What materials can your laser welding machines handle?
Our laser welding machines are capable of welding various materials, including stainless steel, carbon steel, aluminum, and copper, with high precision and minimal heat distortion.
Can the laser welding machine be used for thick materials?
Yes, our laser welding machines are ideal for both thin and thick materials (Up to 8mm). With adjustable power settings, they can weld materials of various thicknesses without compromising weld quality.
How does the laser welding machine provide such precise results?
he laser welding machine uses a focused laser beam that melts the material at the joint, providing a clean, strong, and precise weld, with minimal heat-affected zones and no need for additional filler materials.
Is training required to operate the laser welding machine?
While the machine is designed to be user-friendly, we offer training and technical support to ensure optimal use and safety when operating the laser welding equipment.
What is the warranty for your laser welding machines?
We offer a 2 year warranty for the laser source and 1 year warranty for the whole machine on all our laser welding machines, which covers manufacturing defects and ensures peace of mind with reliable service and support.
3. Laser Marking Machines
What materials can your laser marking machines work with?
Our laser marking machines are capable of marking a variety of materials, including metals (stainless steel, aluminum, brass), plastics, ceramics, glass, and many others, providing clear and durable marks.
What types of marks can be created with a laser marking machine?
Laser marking machines can create permanent marks, including text, logos, barcodes, serial numbers, QR codes, and intricate patterns on surfaces, offering high-quality precision and durability.
How fast is the marking process?
The marking process is very fast and highly efficient, making it suitable for high-volume production lines. Speed varies depending on the material and complexity of the design, but it typically offers a significant time reduction compared to traditional marking methods.
Do you provide training for laser marking machine operation?
Yes, we offer training sessions for operators to ensure they are fully comfortable with the machine and its software, maximizing efficiency and safety.
4. Laser Cutting Machines
What materials can your laser cutting machines handle?
Our laser cutting machines are suitable for cutting metals, plastics, wood, acrylic, and more. They provide high precision for a wide range of industries such as automotive, aerospace, and signage.
How accurate is the laser cutting process?
Our laser cutters provide high-precision cutting with accuracy as fine as 0.1mm, ensuring clean and smooth cuts on a variety of materials, even for intricate designs.
How accurate is the laser cutting process?
Our laser cutters provide high-precision cutting with accuracy as fine as 0.1mm, ensuring clean and smooth cuts on a variety of materials, even for intricate designs.
SFX Laser Local Services & Support
Do you have local service centers?
Yes, we have local service and demonstration sites in the USA, Canada, Mexico, the UK, Germany, and other parts of Europe
Can I see a live demonstration of your machines?
Yes, we offer live demonstrations at our local demo sites. Please contact us to schedule a visit or an online demonstration.
Do you provide on-site installation and training?
Yes, we offer on-site installation and training services in select regions. Our technicians can assist you in setting up the machine and ensuring proper operation.
How do I get technical support in my country?
We provide remote technical support worldwide. In regions where we have service points, we also offer local assistance through our engineers or partners.
What happens if my machine needs repairs?
We provide troubleshooting support online, and if needed, we can arrange local service visits in supported regions. Replacement parts can be shipped quickly from our warehouses.
Do you have spare parts available locally?
Yes, in key regions like the USA, Canada, and Europe, we stock common spare parts to ensure fast delivery when needed.
How can I find out if you have a service center near me?
You can contact us directly, and we will provide details on the nearest demonstration or service location in your region.
Fast & Free Global Shipping
Do you offer free shipping?
Yes, we provide free shipping for all orders.
Do you cover import taxes and duties?
Yes, for orders shipped to the USA, Canada, Mexico, and Europe, etc. we cover all import taxes and duties, so you won’t have any additional costs.
Do you ship internationally?
Yes, we offer global shipping to most countries via express couriers.
How long does delivery take?
Shipping typically takes 7-9 days for door-to-door delivery, depending on your location.
Which shipping carriers do you use?
We work with reliable international couriers such as DHL, FedEx, and UPS to ensure fast and secure delivery.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number so you can monitor your shipment’s progress.
Do you offer expedited shipping?
Yes, if you need faster delivery, please contact us for available express shipping options.
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